Shipping policy

SHIPPING

Shipping cost is based on location, the items in your order and is determined at checkout. The rate for shipping international orders is also determined at checkout. Orders placed before 12pm typically ship out the same day. Orders placed on weekends and holidays will be shipped the following business day. Tracking information and status updates will be emailed to you once the order has been processed and shipped. Buyers are responsible for providing a secure place for dropping off the package. If your neighborhood is not safe, please route your package to another safe address, Erica Wilson Inc. is not responsible for stolen/lost packages. Please contact your local post office and police office for a stolen/lost package.
If you didn't receive your item due to an incorrect address that you provided, you will be responsible for the re-shipping cost.

 

SHIPPING ISSUES

If your package’s tracking number indicates that your order was delivered but you are unable to locate your parcel, please be sure to check around your property/lobby/mailroom and reach out to neighbors in case someone has accepted the package on your behalf or it was misdelivered. We advise waiting 1-2 business days to see if the package is redelivered by the carrier. If your package has still not been located or redelivered after 2 days, please notify the carrier directly in order to file a claim and launch an investigation.
Please email customerservice@ericawilson.com so we can help you with the investigation.